When I try to open my downloaded PDF, nothing happens. How can I access the free PDFs?Updated 4 days ago

We've seen some issues when customers try to open their downloaded PDF with AdBlock enabled. To allow the PDF downloads to load properly, please go into your browser settings to disable AdBlock for the page. 

Not sure how? Follow the instructions below for your respective browser choice.

FOR SAFARI USERS:

• Go to Safari > Preferences. Under "security," it says "Block Pop-Up Windows," please deselect the box to allow pop-up messages.

FOR CHROME USERS:

• The AdBlock feature is located near the top right corner of the browser, right next to the search bar. The icon looks like a stop sign with a hand in it 

Click on the icon and a drop-down menu will appear. Please select "don't run on this page."

FOR INTERNET EXPLORER USERS:

• Launch Explorer 9, then click the gear icon to open the settings menu.
• Click the "Toolbars and Extensions" link in the left navigation pane of the "Manage Add-ons window."
• Click the "Disable" button in the confirmation window to disable the AdBlock add on. Close the "Manage add on" window.

By disabling the AdBlock from your browser will allow the PDF files to load properly.